@BodyWorksHC @davidludwigmd @united @aap @DoctorTro @BrianLenzkes @tednaiman @tedeytan @cadiulus @garytaubes @drandyphung @EricaHauver @lowcarbGP @RDValerie Truly sorry! What I would recommend is to speak with our Customer Relations team on their number: UK: 0344 873 7747 or US: 1800 496 6661, Monday-Sunday from 9am-5pm or contact them on their email address: customer.relations@fly.virgin.com and we can investigate this for you. ^PE